How do repairs and replacements work?

If you report a suspected defect, Breggz will first troubleshoot the issue and validate the warranty claim.

If the product needs to be returned, an RMA will be issued and the returned set will be inspected.

If a covered hardware defect is confirmed, Breggz will provide a complete Zohn 2 replacement set. Individual earphones or charging cases are not replaced separately under the warranty process.

Breggz resolves valid customer warranty claims directly, without making you wait for the supplier repair or recovery process.